Privacy Policy
Last updated: Jun 8, 2023 12:41 AM
We value your privacy very highly. Please read this Privacy Policy carefully before using the neheliskiing.com Website (the "Website") operated by True North Heli-Skiing Ltd. d/b/a Northern Escape Heli-Skiing, a(n) Limited Company formed in British Columbia, Canada ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information
We collect any and all information that you enter on this Website. We collect the following information about you:
Specific piece of information
Name
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer;
- Tracking pixels.
How we use this information
- Analytics;
- Enforcing our Terms of Service;
- Marketing and advertising;
- Participation in surveys and contests;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Short-term transient use;
- Targeted advertising;
- Verifying customer information.
What happens if we don't have this information
- Our use of your data for analytics will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for participation in surveys and contests will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for short-term transient use will not be possible;
- Our use of your data for targeted advertising will not be possible;
- Our use of your data for verifying customer information will not be possible.
Specific piece of information
Postal / Shipping address
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Participation in surveys and contests;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Short-term transient use.
What happens if we don't have this information
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for participation in surveys and contests will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for short-term transient use will not be possible.
Specific piece of information
Phone number
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Participation in surveys and contests;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Short-term transient use.
What happens if we don't have this information
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for participation in surveys and contests will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for short-term transient use will not be possible.
Specific piece of information
IP address
Legal basis for processing this information
- The user has provided consent to the processing of their information.
Where we get this information
- The observation and recording of activities by the business, such as through the use of cookies.
How we use this information
- Analytics.
What happens if we don't have this information
- Our use of your data for analytics will not be possible.
Specific piece of information
Email address
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Participation in surveys and contests;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Short-term transient use.
What happens if we don't have this information
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for participation in surveys and contests will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for short-term transient use will not be possible.
Specific piece of information
Device identifier
Legal basis for processing this information
- The user has provided consent to the processing of their information.
Where we get this information
- The observation and recording of activities by the business, such as through the use of cookies.
How we use this information
- Analytics.
What happens if we don't have this information
- Our use of your data for analytics will not be possible.
Specific piece of information
Gender
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Participation in surveys and contests;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Short-term transient use.
What happens if we don't have this information
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for participation in surveys and contests will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for short-term transient use will not be possible.
Specific piece of information
Birth date
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Participation in surveys and contests;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Short-term transient use.
What happens if we don't have this information
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for participation in surveys and contests will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for short-term transient use will not be possible.
Specific piece of information
Information regarding your interaction with our website or application
Legal basis for processing this information
- The user has provided consent to the processing of their information.
Where we get this information
- The observation and recording of activities by the business, such as through the use of cookies.
How we use this information
- Analytics.
What happens if we don't have this information
- Our use of your data for analytics will not be possible.
With whom we share your personal information
We share the following personal information with data analytics providers in order to analyze your interactions with us or our website:
- Ip address (identifying information);
- Device identifier (identifying information);
- Information regarding your interaction with our website or application (internet or other electronic activity).
How we protect your information
We have implemented the following measures to protect and safeguard your personal information:
- Limiting the amount of personal information that we collect to strictly necessary only;
- Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
- Destroying the personal information that we no longer need;
- Performing regular risk assessments;
- Mitigating risks by following a risk treatment plan;
- Training our employees;
- Implementing and monitoring intrusion prevention and detection systems;
- Maintaining up-to-date software and safeguards;
- Performing regular due diligence of vendors;
- Implementing physical security measures;
- Physically and/or logically separating systems containing personal information from public networks such as the internet.
Children's privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.
Analytics programs
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Information retention
We retain all of the information that we collect until you unsubscribe from our emails or you are inactive in our database.
Direct marketing
We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at john@neheliskiing.com.
Your rights
All visitors or users of this website have the following rights with regard to their personal information:
- The right to access the personal information that we have collected about you.
- The right to request that we delete all or some of the personal information that we have collected on you.
- The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
- The right to request that we amend any of the information that we have collected about you.
- The right to withdraw your consent to the processing of your data.
- The right to request that we restrict the processing of your data.
- The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
- The right to stop receiving unwanted direct marketing.
- The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
Exercising your rights
You may exercise the rights specified above by submitting a consumer request to:
John Forrest
General Manager
john@neheliskiing.com
North America Phone: 1-866-619-3184
International Phone: +1 250 615-3184
2807 Skeena Street, Terrace BC V8G 3K3
Canada
https://www.neheliskiing.com/c...
We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:
- Name;
- Email address.
Please note that we may be unable to process your request if you do not provide us with the above information.
We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.
Accountability
The following person is accountable and responsible for our privacy practices and procedures:
John Forrest
General Manager
(250) 615-3184
john@neheliskiing.com
You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this form or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this page or calling 1-800-282-1376.
Location of data processing
All data processing activities undertaken by us take place in Canada.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
Transferring Data
We plan to transfer data to Canada. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.
Questions
If you have any questions about this Privacy Policy, please contact us at john@neheliskiing.com.